Light Blue  Services

Light Blue Personal Development training offers an immersive & highly participative learning experience to help your employees achieve their goals and unlock your business potential. Join me, and take the first steps towards personal growth and organisational excellence.

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Options include:

• Managing & Leading Change

• Practical Continual Improvement

• Customer Service Excellence

• Effective Delegation

• Assertiveness, Mind Set & Emotional Intelligence

• Leadership, Motivation & Engagement

• Negotiation, Influence & Persuasion

• Introduction to Management (New Manager)

• Performance Management

• Managing High Performance & Remote Teams

• Programme & Project Management

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Available as one-day, standalone sessions or bundled to meet a variety of needs: £995.00 / day + expenses* for up to 10 delegates.

A flexible and lively half-day session for Business Leaders & Managers wishing to:

• visualise ISO9001 as a system in the real world;

• ensure that their QMS is a strategic tool for competitive advantage;

• understand how the requirements for Leadership from Top Management might be interpreted and met.​

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Half-day session, including course materials & a certificate of attendance -

£595.00 + expenses*.​

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Always open to discussing bespoke requirements regarding duration, structure and content to match your business & your team's needs.

An essential competence requirement and a key business skill. The Internal Audit Team are a crucial continual improvement resource within any management system, regardless of discipline: Quality, Health & Safety or Environmental.

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1 Day Option: Auditing Tools & Techniques

For those organisations looking to introduce or reintroduce Internal Audit, or to refresh current auditor skills.

1-day training course, all course materials & a certificate of attendance - 

£895.00 + expenses*

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Up to 12 delegates in-house or live on-line.

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2 Day Option: ISO9001:2015 Internal Auditor Training

Competence-based training course for those organisations seeking to gain or retain accredited third-party certification of their Quality Management System.

• An introduction to management systems and ISO9001:2015

• The role and necessary personal attributes of an Internal Auditor

• Communication skills for auditors

• A walk through the Planning, Execution, Reporting & Close-out phases of an internal audit, aligned with the guidance of ISO19011:2018.

• An opportunity to practice the skills and to demonstrate competence.

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Two-day training course, including course materials, including a real-life case study, & a certificate of attendance or competence based upon continual assessment -

£1395.00 + expenses*.​

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Up to 12 delegates in-house or live on-line.

An engaging and inspiring one-day training course for organisations wishing to enhance their Quality Culture, and their Competitive Advantage, by expanding their employees' knowledge and skills in the field of Quality Management (QM): 

• Drivers (CoPQ) & Concepts (7 QM Principles)

• Tools & Techniques (7 QM Tools)

• Quality Management Systems (ISO9001)

• Continual Improvement (Problem Solving, Lean & Six Sigma)

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1-day training course, including practical exercises, all course materials & a certificate of attendance - 

£895.00 + expenses*

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Up to 12 delegates in-house or live on-line.

An informative & stimulating one-day session intended to introduce the concept of Continual Improvement through both process efficiency (Lean) & process effectiveness (Six Sigma). Ideal for organisations seeking to begin their journey towards world-class performance by developing their employees, or for Business Leaders & Senior Management Groups to aid with decision making - "Is this right for us?".

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1-day training course, including practical exercises, all course materials & a certificate of attendance - 

£895.00 + expenses*

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Up to 12 delegates in-house or live on-line.

A dynamic and practical one-day training course for organisations seeking to upskill their employees to  prevent recurrence of those costly failures, through truly effective and sustainable corrective action. Essentially, a must have for significantly reducing the not-inevitable Cost of Poor Quality & for focusing effort on the things that matter:

• Introduction to Problem Solving

• Team Oriented Problem Solving

• Problem Definitions & Goal Statements

• Interim Actions & Containment

• Root Cause & Escape Points

• Corrective Action & Ongoing Controls

• An Introduction to Statistical Process Control

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1-day training course, including practical exercises, all course materials & a certificate of attendance - 

£895.00 + expenses*

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Up to 12 delegates in-house or live on-line.

An in-depth & eye-opening three-day training course introducing the application of Six Sigma techniques to the process for design or redesign of products and/or services. Ideally suited to those with some experience of Six Sigma application.

• Define: VOC/VOB; Project Opportunity, Goals & Scope; Project Charter; Project Risk (Kano Analysis)

• Measure: Target Markets; Customer Requirements; Design Requirements; Priority Product / Service Parameters (CTQ Analysis; QFD; Statistics)

• Analyse: Inputs to Design; Alternative Design Concepts; Risk Mitigation; Product / Service Requirements (Ishikawa, TRIZ, FMEA)

• Design: Design Evaluation; Specifications; Process Requirements & Design (DOE, SLR/MLR, Hypothesis Testing, TAKT & Theory of Constraints)

• Verify: Operational Requirements; Process Development; Waste Elimination; Management Dashboards (SOP, Control Plans, Poke Yoke)

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3-day training course, including practical exercises, all course materials including case study + data sheets & a certificate of attendance - 

£2685.00 + expenses*

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Up to 6 delegates in-house or live on-line.

Including but not limited to - 

• Management System implementation & Certification: Full Project Management Service

• Internal + Supplier Audits

• Gap Analysis & Certification Prep

• ...

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All services charged @ £690.00 / day + expenses*.